Return & Refund Policy

Effective Date: August 10, 2026

At Blushyra, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can help resolve the issue.

1. Return Eligibility

Due to the hygienic nature of cosmetics and personal-care products, we only accept returns for eligible products that meet the following conditions:

The product is unused and unopened.
The product is in its original packaging.
The product is returned with all original accessories, labels, and packaging where applicable.
The return request is submitted within 30 days of delivery.
The product was purchased directly from Blushyra.

Opened or used cosmetics, skincare, makeup, fragrances, and personal-care products may not be eligible for return for hygiene and safety reasons.

2. Damaged or Defective Products

If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photos of the product.
Photos of the packaging and shipping box, if applicable.

After reviewing your claim, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.

3. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

We will review the issue and, where applicable, arrange for the correct item to be sent or provide another appropriate resolution.

4. Non-Returnable Items

For health, hygiene, and safety reasons, the following items may not be eligible for return:

Opened or used cosmetics.
Used makeup products.
Opened skincare products.
Opened haircare products.
Opened fragrances.
Personal-care or hygiene products.
Products damaged after delivery due to customer misuse.
Gift cards or digital products, where applicable.
Clearance or final-sale items, where clearly identified.

5. Change of Mind

If you simply change your mind about a purchase, the product must be unused, unopened, and in its original condition to be considered for a return.

Return shipping costs for change-of-mind returns may be the responsibility of the customer.

6. How to Request a Return

To request a return, contact Blushyra through the contact information provided on our website.

Please include:

Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos (if applicable):

Do not send a product back before receiving return instructions from our customer service team.

7. Return Shipping

If the return is due to an incorrect, damaged, or defective product caused by Blushyra or the delivery process, we may cover reasonable return shipping costs where applicable.

For other approved returns, the customer may be responsible for return shipping costs.

8. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Shipping charges may be non-refundable unless the return is due to an error on our part or a defective/damaged product.

9. Partial Refunds

In certain situations, Blushyra may issue a partial refund instead of a full refund, including where:

The returned item is not in its original condition.
The product has missing packaging or accessories.
The product has been damaged after delivery.
The return does not meet all eligibility requirements.

10. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer an exchange depending on product availability.

If the requested replacement is unavailable, we may provide a refund or another suitable resolution.

11. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please first check your bank or payment provider.

If you still have not received your refund after the expected processing period, please contact us.

12. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation and may need to be handled under our Return Policy.

13. Refused or Undeliverable Packages

If a package is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or failed to collect the package, additional shipping charges may apply.

Any refund will be handled after the package is received and inspected.